FAQ’s
Frequently Asked Questions about CiviClaim services and processes.
Registration and Claim Submittal Questions.
Frequently Asked Questions Pertaining To CiviClaim Processes.
File your claim as soon as possible, ideally within 24-48 hours of the incident. Prompt reporting helps ensure accurate documentation and can expedite the claims process
You'll typically need to provide your policy number, incident details, date and time of the incident, and any relevant documentation or evidence
Yes. Or you can send the insurer information to us, and we will open the claim.
Initial claim assessment can take anywhere from a few days to a couple of weeks, depending on the complexity of the claim
After submission, your claim will be assigned to an adjuster who will review the details, assess coverage, and may request additional information
Yes, most policies have specific time limits for claim submission. Check your policy or contact your insurer for exact deadlines.
You will receive automated notifications from CiviClaim. If you ever have questions please send an email to info@civiclaim.com
Required documents may include incident reports, police reports (if applicable), medical records, repair estimates, and photographs of damages
Settlement times vary widely depending on the claim's complexity. Simple claims might be settled in a few weeks, while complex ones could take months
Yes, most insurers have an appeals process. If your claim is denied, you can request a review and provide additional information to support your case
Payments are usually made via check or direct deposit, depending on your insurer's policies and your preference.
A claim reserve is an estimate of the amount the insurer expects to pay for a claim. It's set aside when a claim is first reported
Full Service Claim and Billing Specialist for Property Damage
Fairly maximize your payouts for cleanup and restoration projects in homes and businesses.
We help with the toughest claims of all. Follow our expert steps to get paid fairly and quickly.
Ensure that all things are covered and cleaned to restore property correctly.
Hail, Wind, Snow, Rain related property claim damage.
Why Choose Us
Don’t Let Claims Slow You Down.
Customized and branded documentation packages to ensure professionalism and proper contract language.
We ensure payouts are made directly to you instead of going through the property owner or insured.
We use professional insurer approved Xactimate price lists.
Over 15 years of experience in adjusting, claim management and billing processes with all majoar carriers.
