FAQ’s

Frequently Asked Questions about CiviClaim services and processes.

Registration and Claim Submittal Questions.

Frequently Asked Questions Pertaining To CiviClaim Processes. 

File your claim as soon as possible, ideally within 24-48 hours of the incident. Prompt reporting helps ensure accurate documentation and can expedite the claims process

You'll typically need to provide your policy number, incident details, date and time of the incident, and any relevant documentation or evidence

Yes. Or you can send the insurer information to us, and we will open the claim. 

Initial claim assessment can take anywhere from a few days to a couple of weeks, depending on the complexity of the claim

After submission, your claim will be assigned to an adjuster who will review the details, assess coverage, and may request additional information

Yes, most policies have specific time limits for claim submission. Check your policy or contact your insurer for exact deadlines.

You will receive automated notifications from CiviClaim. If you ever have questions please send an email to info@civiclaim.com

Required documents may include incident reports, police reports (if applicable), medical records, repair estimates, and photographs of damages

Settlement times vary widely depending on the claim's complexity. Simple claims might be settled in a few weeks, while complex ones could take months

Yes, most insurers have an appeals process. If your claim is denied, you can request a review and provide additional information to support your case

Payments are usually made via check or direct deposit, depending on your insurer's policies and your preference.

A claim reserve is an estimate of the amount the insurer expects to pay for a claim. It's set aside when a claim is first reported

Full Service Claim and Billing Specialist for Property Damage

Water Damage & Restoration

Fairly maximize your payouts for cleanup and restoration projects in homes and businesses.

Biohazard and Decomposition Damage

We help with the toughest claims of all. Follow our expert steps to get paid fairly and quickly.

Fire & Smoke Property Damage

Ensure that all things are covered and cleaned to restore property correctly.

Weather Related Property Damage

Hail, Wind, Snow, Rain related property claim damage.

Why Choose Us

Don’t Let Claims Slow You Down.

At CiviClaim, we understand the importance of customer satisfaction in the insurance industry. Our solutions are designed to enhance the policyholder experience by facilitating prompt and fair claim settlements, fostering trust and loyalty
Branded Documentation Packages

Customized and branded documentation packages to ensure professionalism and proper contract language.

Pay Direct

We ensure payouts are made directly to you instead of going through the property owner or insured.

Xactimate Estimates

We use professional insurer approved Xactimate price lists.

Professional Insurance Experts

Over 15 years of experience in adjusting, claim management and billing processes with all majoar carriers.